Buba Support
Stuck on something? Most answers are below. For anything else, we read every email.
Email us
support@meetbuba.com
We usually reply within 24 hours, in English, Spanish or Russian.
Common questions
Is Buba free to use?
Buba is free to download and includes a core set of self-care features. Buba Premium is an optional subscription that unlocks more practices and tools. Other in-app purchases are available. Check the App Store or Google Play for current prices in your region.
How do I reset my password?
On the login screen, tap "Forgot password?" and follow the instructions sent to your email to set a new password.
Can I use Buba offline?
Some features are available offline, but an internet connection is needed to sync your data and access all exercises.
How do I cancel my subscription?
Subscriptions are billed by the app store, so you cancel there. On iPhone or iPad: Settings > your name > Subscriptions. On Android: open the Google Play app, tap your profile picture, then Payments & subscriptions > Subscriptions.
How do I delete my account?
You can delete your account from inside the app: Tools > Settings > Delete Account. The delete account page walks through it step by step.
My app is crashing or not loading properly
Try closing and reopening the app, or restarting your device, and make sure you have the latest version from the App Store or Google Play. If it keeps happening, email support@meetbuba.com with your device model and what you were doing when it happened.
About Buba
Buba – Self-Care Buddy is a self-care and habit app, not medical care. If you are in crisis, please contact a mental health professional or your local emergency services.